Reviews & rebooking automation
Automated review requests and rebooking reminders that lifted their rating and kept the calendar full.
Illustrative example engagement — figures are target outcomes, not results from a named client.
New 5-star reviews
Average rating
Repeat bookings
To go live
The challenge
A salon and spa had great service but a thin online presence — too few recent reviews, and a calendar with gaps from clients who never rebooked.
Our approach
- 1
Automated review requests by text right after each appointment.
- 2
Sent unhappy feedback privately to the owner before it went public.
- 3
Added rebooking reminders to bring clients back on schedule.
- 4
Kept the messages on-brand and easy to turn off anytime.
The outcome
A steady stream of fresh 5-star reviews lifted their ranking and visibility, while automated rebooking kept the calendar full.
This is an illustrative engagement that shows how we'd approach this problem. Want to be the named client behind a story like this? Let's talk.